• Questions are answered concerning installation or registration of CodeGear product during the first 30 days after the initial support request.
• Our goal is to respond to all cases within 1 working day. However, issues submitted using this service will generally be prioritized behind issues for customers covered by a paid support contract, and a response may not be possible in this timeframe.
• Questions outside the scope of installation and registration are not supported under this service (e.g. usability, customer-specific application code, debugging, creating examples, etc).
• If your company is covered by a paid support contract, do not log installation or registration issues using this service. Instead, ensure you are logged into this website and submit a Case in the usual technical support case management area.
• Once you submit your issue, you will receive a Case number. Please refer to this Case number in any follow-up correspondence with CodeGear.

This service is provided subject to CodeGear Support standard terms and conditions, which are available upon request. CodeGear reserves the right to advise Customer to use CodeGear's consulting or support organization for additional assistance in resolving problems that are not installation or registration questions. Such services would be subject to CodeGear's then current fees and terms.

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