Scheduled Maintenance on Friday, March 19th, 2010

We will be performing maintenance on some database and web application servers for migration to our new data center location with faster connectivity after 7pm Pacific time on Friday and throughout Saturday March 20th, 2010.

We will keep our systems up as much as possible during this maintenance time. We will keep the outage as short as possible, and we apologize for the inconvenience.

Release and Lifecycle Definitions

Resumo: Each Embarcadero product release can be categorized as a specific Release Type, which progresses through lifecycle periods at explicit Release Milestones.

Release Types are defined as follows:

Major Release

  • Major new features, architecture changes, product components
  • Full, standalone product build
  • Will normally be localized
  • Naming convention: X.0 (may also have marketing name that uses the year or some other convention)

Minor Release

  • May include significant new features beyond previous minor/major version
  • Full, standalone product build
  • Will normally be localized
  • Naming convention: X.Y (may also have marketing name that uses the year or some other convention)

Maintenance Release

  • May include previously released Service Packs and other fixes
  • Full, standalone product build
  • Naming convention: X.Y.Z

Service Pack

  • Periodic rollup of Hot fixes and Patches
  • May only be a set of files, not a full, standalone product build
  • Released on a planned availability date
  • Recommended to all customers as part of a proactive maintenance plan
  • Will not normally be localized
  • Naming convention: X.Y Service Pack #Z

Patch

  • In response to a specific Software Failure
  • May only be a set of files, not a full, standalone product build
  • Released ad-hoc, as soon as available
  • Recommended to all customers to prevent a critical failure
  • Will not normally be localized
  • Naming convention: X.Y Patch #Z

Hotfix

  • In response to a specific customer-reported Software Failure
  • May only be a set of files, not a full, standalone product build
  • Released ad-hoc, as soon as available, via Tech Support only
  • Typically created in response to Severity-1 issues from Premium Support customers
  • Will not normally be localized
  • Naming convention: X.Y Hotfix #Z

Two additional definitions that are relevant to Release Types:

Major Release Family

  • Every Major, Minor, and Maintenance Release with the same version number

Version

  • A specific instance of a Major, Minor, or Maintenance Release, identified by a version number of the form X.Y.Z, where X is a whole number that represents the Major Release, Y is a whole number that represents the Minor Release (or ?0? for the first release in a Major Release Family), and and optional Z is a whole number that represents the Maintenance Release

Lifecycle Periods are defined as follows:

Active Support

  • Technical Support will open cases and assist customers with issues
  • Version is eligible for Hotfixes, Patches, and Service Packs
  • Active Support will generally be provided for at least one Version within a Major Release Family.

Passive Support

  • Technical Support will open cases and assist customers with issues
  • Version is NOT eligible for Hotfixes, Patches, and Service Packs
  • To receive corrections to Software Failures, customers must upgrade to another Version, within the same Major Release Family, that is under Active Support

De-supported

  • Technical Support will open cases, but may not be able to assist customers with issues that are specific to the de-supported version

Extended Support

  • An additional period of Technical Support for a Major Release Family beyond the De-Support Date
  • May last up to 2 years
  • Support will not be provided for new development work, only for existing deployed production systems
  • No new operating system or environment support will be provided customers must freeze their deployed environment configurations
  • A single version within the Major Release Family will be eligible for Technical Support assistance, Hotfixes, Patches, and Service Packs
  • Other versions will not be eligible for Technical Support
  • Does not apply to every Embarcadero product. Availability will only be announced at Embarcadero’s discretion

Release Milestones are defined as follows:

General Availability

  • First date on which Technical Support will be made available to customers
  • Term applies to a Major, Minor, or Maintenance Release
  • At GA, the Version will generally enter the Active Support phase

Passive Support Date

  • Date when a Version moves from Active Support to Passive Support
  • First date on which Version is no longer eligible for sale
  • Not all Versions will pass through this phase. some will move directly to a De-support Date

De-support Date

  • First date on which all Versions within a Major Release Family are no longer eligible for Technical Support
  • Generally announced by Embarcadero approximately 12 months in advance