Annual Agreements

Embarcadero annual agreements are available in conjunction with select Embarcadero software license purchases. There are two plan levels: Standard and Premium.

Standard

Premium

Includes New Releases

Yes

Yes

# of Incidents

3 per License

6

Prior Version Support/Updates

No

Yes

Standard

Support and Maintenance (InterBase)

The base level annual agreement for Support and Maintenance. Service features are:

  • One support contact per covered Embarcadero Product License
  • Three (3) incidents annually per covered Embarcadero Product License
  • Access to all product updates and upgrades released during the term of the agreement
  • Product updates and upgrades delivered by electronic transfer
  • Phone access to the Embarcadero Support Center during regional business hours
  • Access to the Embarcadero online knowledgebase
  • Online support incident submittal and tracking; full access to Embarcadero Support Online

The support element of the service is provided until the predefined number of incidents has been used or 12 months have elapsed, whichever comes first. The maintenance element of the service is always provided for the full 12 months.

Update Subscription (RAD Studio, Delphi, C++Builder)

The base level annual agreement for Update Subscription. Service features are:

  • Features and benefits are listed here https://www.embarcadero.com/support
  • One support contact per covered Embarcadero Product License
  • Three (3) incidents annually per covered Embarcadero Product License (Excludes Starter and Academic licenses)
  • Access to all product updates and upgrades released during the term of the agreement
  • Product updates and upgrades delivered by electronic transfer
  • Phone access to the Embarcadero Support Center during regional business hours
  • Access to the Embarcadero online knowledgebase
  • Online support incident submittal and tracking; full access to Embarcadero Support Online

The support element of the service is provided until the predefined number of incidents has been used or 12 months have elapsed, whichever comes first. The maintenance element of the service is always provided for the full 12 months.

Premium

The highest level annual agreement includes all of the standard service features listed above. Additional service features are:

  • Features and benefits are listed here https://www.embarcadero.com/support
  • Three (3) additional incidents for the covered Embarcadero Product(s)
  • Highest priority for submitted support incidents
  • Prior version support/updates for top issues (some limitations apply)

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